Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the services provided by AppSite Solutions (“we”, “us”, “our”). By signing up, accessing, or using the platform, you (“you”, “Client”) agree to these Terms. If you do not agree, do not use the Service.

1. Services

We provide access to WhatsApp Business API / Cloud API features, template messaging, analytics, routing, and related services for businesses. We manage integration, hosting, verification with Meta, and enable you to send/receive messages via your connected WhatsApp Business account.

2. Eligibility & Account

• You must be a valid legal entity (business) to register and use the Service.
• You will provide truthful information (business name, contact details, email, phone).
• You are responsible for maintaining the security of your account credentials.
• You shall comply with WhatsApp policies, guidelines, and local laws in your region.

3. Usage, Templates & Messaging

Clients are responsible for the content, compliance, and legality of messages sent via the platform. You must:

• Use only approved message templates (for sending outside the 24-hour window) and follow WhatsApp template rules. :contentReference[oaicite:0]
• Obtain explicit, informed opt-ins from end users before sending promotional / marketing messages. :contentReference[oaicite:1]
• Respect opt-outs and unsubscribe requests; no further messages after opt-out.
• Not send unsolicited, spammy, or prohibited content. Breach may result in suspension or legal liability. :contentReference[oaicite:2]
• Follow all message rate limits, policy guidelines, and quality metrics as enforced by Meta / WhatsApp. :contentReference[oaicite:3]

4. Billing & Payments

• Fees are as per the plan you select (Basic, Pro, Enterprise).
• Message-level charges (e.g. marketing, utility, authentication) will be billed according to usage beyond free quotas.
• Payments must be made via our supported payment methods. Failure to pay may lead to suspension or termination of service.
• You are responsible for applicable taxes, duties, and levies in your jurisdiction.

5. Service Suspension & Termination

We may suspend or terminate your account (immediately) if you:

• Violate these Terms, WhatsApp / Meta policies, or applicable laws.
• Engage in fraudulent or abusive usage, spam, or excessive complaints.
• Fail to pay due amounts.

Upon termination, you lose access to the Service. We may retain certain data (e.g. logs, invoices) as required by law.

6. Disclaimers & Limitations

We provide the service “as is.” We disclaim all warranties to the fullest extent permitted by law. We are not liable for indirect, incidental, special, or consequential damages. In no case shall our liability exceed the amount you have paid in the preceding 12 months.

7. Indemnification

You agree to indemnify, defend, and hold us harmless from claims, losses, damages arising from your use, content, violations of laws or policies, or claims by third parties.

8. Changes to Terms

We may modify these Terms from time to time. We will notify you in advance for material changes. Continued usage after that means you accept updated Terms.

9. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of [Your State / Country]. Any disputes will be resolved in the courts of [Your jurisdiction].

10. Contact Information

For questions about these Terms, you can contact us at:

Email: contact@appsitesolutions.in
Website: https://business.appsitesolutions.in